Responsible Gaming

Observe: Responsible gaming means treating play as entertainment, setting clear limits, and never risking money you cannot afford to lose. Expand: wpt-global promotes informed decisions, tools that help you stay in control, and access to confidential support. Reflect: If you feel your play is becoming problematic, we will help you pause, limit, or close your account and connect you with professional services in Canada.

Risk Awareness

Observe: Gambling carries financial and emotional risks. Expand: Early recognition reduces harm. Reflect: Review the signs below and use the self-check to assess your current behaviour.

Common warning signs

• Increasing bet sizes or chasing losses after losing sessions
• Thinking about gambling outside of play, or feeling restless when not playing
• Playing longer than planned or missing work/study/family obligations
• Hiding spend or play from family/friends; borrowing to gamble
• Using gambling to cope with stress, anxiety, or low mood
• Repeatedly depositing after setting limits or ignoring pop-up warnings

Quick self-assessment

Answer Yes/No to each:

• I have spent more than I planned to in the last month.
• I have tried to win back money I lost by gambling more.
• Friends or family have expressed concern about my gambling.
• I feel guilty, stressed, or anxious about my gambling.
• I have used money meant for bills, rent, or essentials to gamble.
• I find it hard to stop once I start playing.

If you answered "Yes" to two or more statements, consider taking a break, setting stricter limits, or seeking help below.

Limits & Tools

Observe: Limits help you control spend and time. Expand: wpt-global provides configurable deposit, spend, and session tools. Reflect: Strong limits applied early are most effective.

Deposit limits (daily/weekly/monthly)

1. Go to Account > Responsible Gaming on wpt-global-ca.com.
2. Select Deposit Limits and choose a period: Daily, Weekly, or Monthly.
3. Enter a maximum amount you can afford (example: Daily CAD 50; Weekly CAD 150; Monthly CAD 400).
4. Confirm to apply. Lowering limits takes effect immediately. Increasing limits is subject to a 24-hour cooling-off period and re-confirmation.

Time controls (session timer and Time-Out)

• Session timer: Set a reminder (e.g., every 30/60 minutes) in Account > Responsible Gaming > Time Controls. A pop-up will prompt you to continue or log out.
• Time-Out (short break):
  1. Account > Responsible Gaming > Time-Out.
  2. Choose 24, 48, or 72 hours (you can also select up to 30 days).
  3. Confirm. During Time-Out, log-in and deposits are blocked. Once the period ends, access is automatically restored.

Regional compliance note: You must be of legal age in your province/territory (19+, or 18+ in AB, MB, QC). Ontario residents cannot access wpt-global services.

Self-Exclusion

Observe: Self-exclusion provides a stronger, longer lock on your account. Expand: Choose a period that reflects your needs; we will enforce it strictly. Reflect: Use provincial helplines for counselling alongside exclusion.

How to self-exclude

1. Go to Account > Responsible Gaming > Self-Exclusion.
2. Select a period: 6 months, 1 year, 3 years, 5 years, or lifetime.
3. Read and confirm the acknowledgements (you understand access is blocked and marketing is stopped).
4. Enter "CONFIRM" and submit. You will receive an on-screen and email confirmation.

What happens next

• Access: Immediate block on log-in, deposits, gameplay, and new accounts. Marketing communications are stopped within 72 hours.
• Balance and withdrawals: We will attempt to return any remaining real-money balance to your last verified payment method. You may be asked to complete standard KYC/AML checks. Bonus funds, loyalty points, and unused bonus tickets are forfeited as per the Bonus Terms. Pending tournament entries may be voided and handled per the relevant tournament policy.
• Reactivation: Temporary self-exclusions cannot be lifted early. After expiry, you must submit a fresh request to reopen and pass affordability/safety checks. Lifetime exclusions are permanent.
• Support: If you need help during exclusion, use the Support Resources below; our team can provide non-account-specific guidance even if you cannot log in.

Jurisdiction note: Canadian provincial self-exclusion schemes generally apply to provincially operated gambling. As wpt-global operates under Curaçao licence OGL/2025/522/0354 (Seventip N.V.), your exclusion here does not automatically apply to other operators, and vice versa.

Support Resources

Observe: Prompt access to professional help improves outcomes. Expand: Canada uses provincial delivery; reliable national access paths are provided below. Reflect: All services listed aim to be confidential, judgment-free, and available 24/7 where stated.

Local support for Canada

• Canada-wide access (service navigation): Dial 2-1-1 to connect with provincial problem gambling supports. 24/7. English and French (additional languages via interpretation in many regions).
• Ontario: ConnexOntario Problem Gambling Services - 1-866-531-2600, 24/7, English/French, live chat at connexontario.ca.
• British Columbia: BC Gambling Support Line - 1-888-795-6111, 24/7, English with interpreter access; bcrpg.ca.
• Alberta: Addiction Helpline - 1-866-332-2322, 24/7, English with interpreter access; albertahealthservices.ca.
• Québec: Jeu: aide et référence - 1-800-461-0140, 24/7, French and English; jeuaidereference.qc.ca.

If your province/territory is not listed, dial 2-1-1 or contact your local health authority for 24/7 problem gambling services.

International support organizations

Blocking tools and self-exclusion schemes

• Device/site blocking: Gamban (gamban.com), BetBlocker (betblocker.org) - app/site blocking across devices.
• Payment blocking: Ask your bank to enable merchant category code (MCC) blocks for gambling transactions, where available.
• Self-exclusion schemes (examples outside Canada): UK GamStop (gamstop.co.uk); Spain RGIAJ (registrogeneralexclusiones.es). Note: These do not automatically apply to wpt-global; check each scheme's scope.

Family and affected others

• Gam-Anon: Support for family/friends of people with gambling problems - gam-anon.org.
• Gambling Therapy forums: Peer support spaces for affected others - gamblingtherapy.org.

Confidentiality: When we refer you to third-party services, your personal account details are not shared without your explicit consent.

Help for Family

Observe: Problem gambling affects relationships and finances. Expand: Support works best when conversations are calm, specific, and boundaried. Reflect: Use the steps below and professional resources.

• Choose a private, calm time. Use "I" statements: "I'm worried because..."
• Focus on behaviours and impacts, not character. Avoid blame; invite collaboration.
• Set clear financial and time boundaries; consider separate finances and spending limits.
• Encourage professional help: provincial helplines (dial 2-1-1), counselling, peer support.
• For immediate emotional support or crisis, contact local crisis lines or 9-1-1 for emergencies.

Support groups and information: Gam-Anon (gam-anon.org), Gambling Therapy family forums (gamblingtherapy.org). Consider speaking with a licensed psychotherapist or addictions counsellor in your province.

Operator's Commitment

Observe: wpt-global (wpt-global-ca.com) is operated by Seventip N.V., licensed by the Curaçao Gaming Authority (OGL/2025/522/0354). Expand: We use behavioural monitoring, fair warnings, and protective interventions. Reflect: Our goal is to reduce risk while respecting privacy and applicable laws.

Risk checks and protective actions

• Behavioural indicators: Rapid deposit escalation, repeated failed deposits, long continuous sessions, chasing losses, using multiple payment methods, frequent limit changes.
• Interventions: In-session messages, affordability reminders, suggesting or enforcing Time-Outs, temporary safety blocks, and requiring lower limits before re-entry.
• When we may contact you: If we detect high-risk patterns or potential financial harm, we may reach out via in-account message or registered email to offer tools, recommend a break, or discuss limits/self-exclusion. We may also restrict activity until a safer configuration is in place.
• Data and privacy: Risk assessments use your account activity and communications in accordance with our Privacy Notice and AML obligations. We do not share your data with third-party support agencies without your consent.

Ontario note: We do not accept Ontario residents. If you reside in Ontario, please use locally regulated operators and the iGaming Ontario self-exclusion program.

Updates

Observe: Responsible gaming practices evolve. Expand: We will update this page and notify you of material changes. Reflect: Transparency helps you make informed choices.

• Notification methods: Email to your registered address, on-site banners/notices at log-in, and updates in Account > Responsible Gaming.
• Effective date: Changes take effect on publication unless otherwise stated.

Last updated: 2025-10-29

Contact & Feedback

Observe: Direct support enables timely help. Expand: For privacy and verification, responsible gaming requests are handled through secure channels. Reflect: Use the options below; if you cannot access your account, use the Support Resources above.

• Responsible Gaming assistance (preferred): Log in and go to Account > Help Centre > Responsible Gaming on wpt-global-ca.com to message our team securely.
• If you cannot log in: Use the form below; we will reply to the email you provide. Do not include card numbers or passwords.
• Phone contact: If a call is needed, we will arrange a callback from a verified wpt-global representative after validating your identity. We do not publish a public inbound number to protect player privacy.

Responsible Gaming request

Full name (as on account):


Registered email:


How can we help?
Lower my limits Set a Time-Out Start self-exclusion Information/support Other

Details (no payment info):


Submit request

Important: Gambling should be fun. If it is not, stop playing and seek help immediately. Access is restricted to those of legal age in their province/territory. wpt-global services are unavailable in Ontario.